Social insights for successful brands come from real people in real places. Sonny's Cozy Tavern is one of those places. It's like every small-town beer joint across the country. The kind of place where you can learn more in a couple of hours by sitting with the characters at the bar than you could ever hope to learn in a hundred consumer focus groups. Good brands start at Sonny's.

Wednesday, March 25, 2009

Expired Ideas

Sonny's agency of record, Barkley, has very swanky offices in downtown Kansas City and a culture built around the belief that "every idea has an expiration date."  A sign stating such greets you as you walk in the front door.  It always reminds me to think of everyday items that are phasing out of practical use -- ideas whose expiration date may be soon.
Today's idea that may be expiring: Printed Business Cards.  
I have a box of 500 in my desk.  In the past year, I may have handed out 20 max.  We all have digital signatures, email contact info, wireless PDAs, Facebook pages, Linked-In contacts, the list goes on.  I don't ask people for their business card anymore.  I ask for their email address and enter it directly into my i-Phone contacts.  Business cards seem so old school.  
What do you think?
- Butch

Tuesday, March 24, 2009

Everyone's Having Fun.

I'm back.  Spent Spring Break with my family in that trendy beach destination, Chicago.
We had a great time.  Stayed downtown.  Took in all the sights - The Art Institute, Navy Pier, Field Museum, River Architecture Tour, Observation Deck at Sears (nee Willis) Tower, et al.  Also had some great Chicago food -- Gino's East, Giordano's, Artist's Cafe and Ed Debevic's.  Yeah, I said Ed Debevic's.
Here's what I love about Ed's... no matter how cheesy you may think the place is, they are 110% committed to their brand promise and everyone who works there is 110% on board.  In case you're not familiar, Ed's is a themed restaurant.  It's a 50's type diner serving good ol' American comfort food by a wait staff that dresses the part, acts the part and takes pride in being over-the-top loud and obnoxious.  It's Americana kitsch at its best.  Many of the wait staff are part-time Second City and Comedy Sportz actors (or so they claim) honing their improv chops on Windy City tourists.
They dance on the malt-shop bar every hour, sing loudly to the oldies rock soundtrack, insult customers and each other -- all in the name of fun.
My 15-year-old son noted, "This seems like a place where everyone really wants to work.  They're all having fun."   That pretty much sums it up.  If everyone at your place is having fun and really wants to be there, cheers to you.  
What brands do you think live up to "seems like a place where everyone really wants to work"? 
- Butch 

Tuesday, March 10, 2009

Culture of Generosity II

Last month,  I wrote about the Culture of Generosity displayed by Denny's when they gave away free Grand Slam Breakfasts to reintroduce their brand to consumers.  The concept of Culture of Generosity is promoted by Fallon's planning group, and I love it.  It's essentially the idea that people are willing to support a brand that is willing to give a little back. Sounds like good small-town character -- the kind we like and try to practice here at Sonny's Cozy Tavern.
This month's salute for Culture of Generosity goes to Fed-Ex/Kinko's.  They are quietly offering to print 25 FREE resumes for people who have lost their jobs.  With unemployment projected to hit 10%, this is a great way to emotionally connect the Fed-Ex/Kinko's brand with consumers and make it very relevant in the lives of people everywhere.
They don't have to do it.  They're not shouting about it through advertising.  It's a class move that's been mostly communicated virally -- while most brands are tightening their belts and raising their prices, caring least about the economic challenge faced by their consumers. 
Nice move, Fed-Ex/Kinko's.  Sonny's raises it mug to you.  May your generosity come back to you three-fold.
What Culture of Generosity acts have you seen lately?
- Butch

Wednesday, March 4, 2009

Rock Brands

Yesterday, U2 released it's latest album.  They have another one coming out later this year.  U2 is big business and a brand that has been around a long time.  They have staying power because they stay true to their brand but also evolve with their audiences.  U2 is clearly the greatest rock brand to come out of Ireland -- who's gonna challenge them?  Thin Lizzy?
It made me think about "the greatest rock brands from each country."  Who are they?  Here's my list to get you started started (Sorry Dylan fans, I'm sticking with bands not artists here).
America:
The Doors
The Jimi Hendrix Experience
Lynard Skynard
Bruce Springsteen & The E Street Band
Creedance Clearwater Revival
Guns & Roses
Aerosmith
Van Halen
ZZ Top
Green Day
Britain:
The Beatles
Rolling Stones
Led Zeppelin
Cream
The Who
Sex Pistols
Pink Floyd
Moody Blues
The Kinks
The Clash
Canada
Rush
Steppenwolf
The Guess Who
Bare Naked Ladies
*Pretty weak list
Others? Your turn.
- Butch